FAQ


Frequently asked questions about Buying Artworks Online with us

Promo Code & Coupon

Where can I find my promo code & coupon?

The promo code will be sent to the email address that you provided when registered an account with us. If you unable to find it in your inbox, you may want to try looking into your spam box.

Customer Support

How can I ask questions about an artwork?

You may write to us using the contact us form.


How can I check my order?

You may go to login to My Account, click Orders tab, and open the order accordingly to check the order status. If you do not have an account, you will not be able to check your order status.

In both cases, emails will be sent to you whenever there is an order status change.

Furthermore, once we confirmed acceptance of your order, we will also send you an update via Whatsapp. If further assistance is needed, we will also be able to support you via Whatsapp then.

Shopping

How do I apply my promo code or coupon?

You may apply your promo code or coupon on the shopping cart page or checkout page.


Can you ship internationally?

No, we only ship within Singapore currently.


What is the currency used in this website?

All prices are in Singapore dollars, SGD.

Orders & Shipping

Can I cancel or change my order?

You may cancel or change your order at cart page and checkout page anytime before you make payment. After you make payment, cancellation and changes of order will not be allowed.


Do I need to register to place an order?

No, you can place an order with or without an account with us.


How long will my ordered artwork reach me?

Under normal circumstances, we will ship your ordered artwork to you no later than 7 days anywhere within Singapore.


Refund & Exchange

Can I return shipped artwork for refund or exchange?

No. All artworks sold are non-refundable and non-exchangeable.

Kindly examine the high resolution artwork images carefully on our website before purchasing. When in doubts, please feel free to contact us for further support.

Artworks

What is artwork dimension for printmaking print?

Artwork dimension refers to the printed area on a paper.

Still need help? Send us a note!

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